Refund Policy

1. 7-day refund window

You can get a full refund of a subscription payment or credit pack purchase if you ask within 7 days of the payment and you have used 5 or fewer credits since that payment.

If more than 5 credits have been used since the payment, or more than 7 days have passed, the payment is non-refundable.

2. How to request a refund

Email support@unmocked.com from the email address on your account with the date of the payment. We confirm eligibility and refund to the original payment method through Stripe, usually within 5–10 business days depending on your bank.

3. Cancelling a subscription

You can cancel at any time in the billing portal. Cancelling stops future renewals; you keep access until the end of the period you already paid for. Cancelling does not by itself refund the current period; use the steps above if the payment is still within the refund window.

4. Your legal rights

Nothing in this policy limits a refund or withdrawal right that the law where you live gives you.